Frequently Asked Questions

Hosting

It is a service provided by thousand of companies worldwide. They set up and maintain entire buildings called data centers, full of computer systems called servers, and you will get some sort of access to them via the internet. With that access you can upload your websites. Once configured properly, computers around the world will quickly know exactly where to find them.

There are several different types of web hosting providers. If you are just starting out, you will need a  shared hosting providers for your website. It is the cheapest and easiest way to get started. 

Basically, Web Hosting is the space that you rent to have your business in, it is where you put your files, pictures and products.

Web Servers are computers that have been set up by a hosting company, usually in a facility called a data center. The purpose is to store websites until someone wants to visit them, and then to quickly respond to the visitor's browser with the site's content. How many websites a server can comfortably host depends on a wide variety of factors, including server hardware and how popular the websites are. Even the most expensive server hardware is not going to be very useful without the software to actually get things done. The key software programs of a web server are also themselves called servers or Daemons.

Most servers used for web hosting have at least these kinds of software servers running at all times :

  An HTTP or a Web Server (to provide the website)

  An FTP server (for uploading files)

  An Email server

  A Database server (for storing information essential to the operation of a website)

  Shared Hosting : This type of web hosting is the cheapest and probably what you are most interested in especially when you are just starting out in web hosting. If your account frequently uses up a lot of server resources, your hosting provider usually will probably ask you to upgrade to something more suited to your website's need. 

Reseller hosting is also another type of shared hosting. This basically allows you to sell shared hosting account to other people. Sometimes a reseller server will be less crowded and better suited to websites with high resource usage.

  Dedicated Hosting : This type of web hosting is the most expensive form of web hosting. It would probably cost closer to $200 per month total for an entry level managed server. A managed dedicated server leaves the hardest part of operating a server to experienced technicians, letting you focus on the website side of things. 

On a slightly smaller scale is the Virtual Dedicated Server, also known as Virtual Private Server, and commonly shortened to VDS and VPS respectively. What hosting companies to is divide a very powerful dedicated server up into separate "virtual" server using virtualization software. Each virtual server gets its own operating system, and act almost exactly like a real dedicated server. Depending on the hosting provider and the plan you choose, VDSes may not be anywhere near as powerful as a real dedicated server.

The Control Panel is an essential part of a web hosting account. You would not be able to do very much without some sort of Control Panel, even just a basic one.

To log in to your control panel, go to your we browser, enter your cPanel URL (eg. www.yourdomain.com/cpanel) and insert your cpanel username and password. Click OK and you will be directed to the homepage of your Control panel.

The smallest unit of measurement on a computer is the bit. There are almost always eight bits in one byte.  These two terms are commonly confused with each other.

To compound the confusion, the abbreviation for bit is a lower case b, while the byte is abbreviated with an upper case B.

Making things even more complicated, all the compound forms of bits and bytes are kilobyte (KB), megabyte (MB), gigabyte (GB), etc. It can refer to two different values. Sometimes you will see kilobyte and it means 1000 bytes, while it can also mean 1024 bytes. 

One other important thing you should know is that whenever you hear about the speed of an internet connection, it is almost always going to be referred to in bits, whether that is kilobits, megabits or gigabits.

The amount of disk space and bandwidth that you need for your website will depend on a variety of factors. If you plan to host a lot of big downloads like video, sound or picture, all these can quickly consume your disk space and bandwidth. 

When you are first starting out in the world of web hosting, it is probably safe to go with a plan with average storage and transfer limits. You can always upgrade in the future. Just be sure to always keep an eye on things, as most providers will charge extra or suspend your account if you go over your limits.

The reason providers can offer their "Unlimited Plan" for a cheap price is because they are overselling. The companies know that most customers are not going to use very much space and bandwidth. For those that do, the company is either large enough to afford it, or it is not. You should be on the lookout for those in the latter category. If the company cant afford for you to use all the space and bandwidth you are given, you can count on them having some hidden terms that prevent it.

You may find some sort of clause in their Terms of Service agreement that states that you may only use a certain percentage of your space or bandwidth, or something like that. They wont allow you to get anywhere near the advertised limits before your account is suspended for 'abusing' the limits given to you. 

You may also notice poor service from hosting providers that are extreme oversellers. Websites and download will run very slowly, and you may experience frequent downtime. 

The most important thing to remember is that you should always carefully read the Terms of Service before signing up for any hosting account. Sign up with a reputable company that offers reasonable limits and you will be much better off than with a disreputable one offering high limits.

Some of the hosting provider will suspend your account if you go over your disk space limit or monthly bandwidth quota, while others will let you off with a warning. But you should be aware that some companies will charge you expensive overage fees for exceeding their limits. When that happens, you may have a nasty surprise waiting for you when you open next month's bill. 

When you are in doubt, you should always carefully read the Terms of Service agreement, as well as any other legal agreements offered to you at signup. If you see that you are about to go over your space or bandwidth limits, you should immediately contact your hosting provider and ask about upgrading to a plan with a higher limits.

It depends on whether you want each site to have its own domain name or not. If you don't mind, you can usually put as many sites on an account as you want using subdomains.

Depending on your hosting plan's features, you may be able to host multiple websites on your account by default. Otherwise, you can purchase the ability to use add-on domains. You will have to pay a fixed fee for every domain you wish to add. Buying add-on domain rights from your hosting provider does not actually give you a domain name, it just give you the ability to add that domain into your account. You will still have to pay for the domain name too. 

If you are going to host more than one site, be careful that you don't violate your host's Terms of Service and Acceptable Use Policy, particularly if you will be letting a third party use your account in any way. And of course, you will need to make sure you don't exceed your storage and bandwidth limits.

The most common reason for account suspension are :

  Exceeding your storage and bandwidth limits.

  Frequently using up lots of server resources (eg. CPU and memory)

Other reasons for account suspensions are :

  Spam email messages being sent from your account.

  Hosting and linking to material that infringes the rights of a third party or any Federal, State or local law.

  Hosting or linking to pornography, especially child pornography.

Sometimes a host will give you a warning before they suspend your account, but not always.

Every server in the world that has access to internet has at least one IP address to a computer, this is like a phone number. An example of an IP address is 74.125.45.100.

Instead of having to remember a list of numbers, domain names allows us to assign a name to those numbers. Without domain names, you would have to enter an IP address every time you wanted to visit a website. For example, google.com is much easier than 74.125.45.100 right? 

Domain names can contain letters, numbers, and hyphens. They can be hundreds of characters in the length, but the shorter,the better. So that it will be easy for everyone to remember. 

In order for your computer to figure out what IP address to use for a domain name, it has to connect to a name server, also called a DNS server. That server connects to another server, which connects to another, and so on, until a server is encountered that knows the right IP address for the domain name. 

When you purchase a domain name, you then tell the domain registrar that all request for an IP address for that domain name should be directed toward your hosting provider's nameservers. Once you have informed your webhost the domain that you plan to use, they will configure their nameservers to give your domain name a specific IP address.

Domain names can be purchased at any accredited domain registrar. A domain registrar is a company whose main purpose is to register domain names for people. Most hosting providers can also obtain a domain name for you, but domains can be more expensive this way, due to the added overhead.

There are several very popular domain registrars, including godaddy.com and namecheap.com. Most of their prices should be about the same.

Unfortunately the answer is yes. Any address and contact information that you give during the registration when you purchase your domain name will be available to the public and can easily be looked up by anyone in the world. This usually includes your name, address, phone number and email. These people can find your information through WHOIS database.

If you are concerned about random people finding out your information, you may want to pay extra to get a private domain registration.

Parked domains are often used by businesses that want to have more than one web address for advertising purposes. Parked domains are additional domains hosted on your account which display the same website as your primary domain and share web statistics as well; however, you can give the parked domain its own email boxes.

For example, you have two domains mysite.com and my-other-site.com.  

mysite.com is the domain of your website and you want to add my-other-site.com. 

You want them both to go to the same place. In other words, when someone types either www.mysite.com or www.my-other-site.com they will go to the same page(s) on your website. 

In order to have additional parked domains you need to purchase them from a registry. 

How to park a domain : 

First, login to your cPanel, click on the Parked Domains icon in the Domains section. 

Once at the Parked Domains page, we’ll see the first section titled Create a New Parked Domain, this is where we will provide the details of the domain to be parked. In the entry box provided enter the domain name you would like to park on top of your domain name. Now simply click the Add Domain button. 

You will now arrive at a confirmation page to let you know that the domain has been parked, remember though that by default cPanel has parked this domain onto your public_html folder of your main domain so it will show the content of that site. Now click the Go Back button to manage or add further parked domains. 

How to remove a parked domain : 

First, login to your cPanel, click on the Parked Domains icon in the Domains section. 

Whilst at the Parked Domains page, we can manage any domains that we have already parked. The options are removal or manage redirection, both links are to the far right under the Actions column. 

Removal is self explanatory and does exactly that – removes the parked domain. 

An add-on domain, on the other hand, is a domain that will display a completely different website. So, if you pay to be able to host an add-on domain on your hosting account, you are basically being given permission to host another side in addition to your main website. 

For instance you have mycatsite.com but you also want to launch a sister site called mydogsite.com. 

You would do this using an add-on domain. It is important to note that buying add-on domain or parked domain rights from your hosting provider doesn't actually give you a domain name, it just give you the ability to add that domain to your account. You will still have to pay for the domain name too.

Every server in the world that has access to the internet has at least one IP address to a computer, this is like a phone number. An example of an IP address is 74.125.45.1000.

When you sign up for a hosting account, your host assigns your account a specific IP address on one of their servers. If someone visits a domain name associated with your account, the visitor's computer will find out the correct IP address to which it should connect. Usually you will share an IP address with many other domain names. You can also purchase a dedicated IP address from your web host and that will be yours alone to use. 

Whenever you or your visitors access a website through a secure, encrypted connection, that connection is typically made using something known as SSL. If you make a secure connection in your web browser, you will probably see the address bar light up or some sort of padlock appear. You should also see that the URL starts with https://. The "s" is what tells you the connection is secure.

Both SSL and its successor, TLS function using certificates. Any business site that processes transactions will definitely need secure connections to work. If this is the case for you, then you need an SSL/TLS certificate. Business will often purchase an SSL certificate from a reliable source, such as Verisign or Trustwave, so that customers are assured that their transactions are as secure as possible. Your web host may be able to sell you an SSL certificate from a trusted provider such as one of the companies I just mentioned. 

You may also be able to generate a free one from within your control panel, depending on which one your web host uses. If a website is moved to a different domain name, you will need to update its SSL certificate(s). This will prevent your visitors from being scared away by warning messages. 

SSL certificates always expire after a fixed amount of time. Your visitors will also receive a warning when his happens, so you should try to remember to renew your certificates before they expire.

A MySQL database, like all other types of databases, is used to keep track of a website or software's data. The technical term of MySQL is a relational database management system or RDBMS. MySQL is a software program that runs at all times on a server and gives other programs access to the information it maintains.

This information is stored in databases. A database is made up of tables. Each table is structured into fields that can contain a specific type of information. Some fields can contain only numbers, while others can only contain dates, etc. 

MySQL controls access to this information with usernames and passwords, just like when you log in to a computer. Each username gets permission to do certain things with certain databases. You can create MySQL databases, users and passwords inside your control panel. 

If you plan to install web software on your hosting account, you will need atleast one MySQL database. Most web software is designed to share a single database with more than one software program. You will also need to create a username and password for the software to use. Be sure to make the password as complex as possible, because its not a password you are going to remember. Usually, a program will store its MySQL password in a configuration file, you will never need the password again after installation.

FTP (File Transfer Protocol) is one way for you to transfer files to and from your hosting account. Unlike HTTP, which is meant for accessing websites, FTP is designed to transfer files. Because of this, using an FTP client to transfer files can be faster and more reliable than doing so inside your control panel. An FTP client is software designed to work with the FTP protocol.

One free FTP client we can recommend is called FileZilla. You can download it at filezilla-project.org

The amount of email accounts that you need depends on how many people you think will be using email on your hosting account. Most hosting providers allow you to create plenty of email accounts on pretty much any hosing plan. Keep in mind, though, that the mail you send and receive will be counted as part of your disk space quota.

Without your hosting account, email can be accessed via webmail or by using a mail client such as Mozila, Thunderbird or Microsoft Outlook.

Email forwarders allow you to forward a copy of all mail from one address to another. For example, you could set up a forwarder to forward all mail received on info@mysite.com to admin@mysite.com .

info@mysite.com will still keep the original version of all messages it receives and admin@mysite.com gets forwarded a copy. Its worth nothing that this relationship doesnt work in two directions. mail received by admin will not go to info. 

To learn on how to create an email forwarder, click on this link HERE.

An email auto responder is exactly what you'd expect based on the name.

Inside most control panels and webmail programs, you can configure an email address to automatically respond to any emails it gets with a default reply you specify. Then, it will discard the message, keep it in the inbox for that email account, or forward it on to another email address, depending on your settings. 

Email auto responders can be used to send a standard "message received" response on a support address, or if you are going to be away for an extended period and want to let people know you are not ignoring their emails. 

To learn on how to set up an email auto responder, click on the link HERE.

Spam refers to junk email that is sent out in mass quantities. On average, three-fourth of the email that is sent everyday is spam. Spammers find email addresses in a variety of ways, most commonly by searching for email addresses listed on websites and by means of computer viruses and hacking.

They can sell the list of addresses to other spammers, and continue to pester people with an endless amount of unwanted emails. A lot of spam is harmless, but some can contain viruses and links to scam websites. Whenever you recognize an email as spam, you should just delete it. 

You should also be wary of emails that try to imitate legitimate companies, they will try to steal your passwords and personal information. They may ask you to respond with it, or they may try to trick you into going to a website that is not real. This is known as phishing, and it perhaps the most dangerous type of spam.

Backups are crucial to the smooth operation of any website, no matter how important, how many visitors you have, or how frequently the site content changes. The frequency at which you should take backups does depend on those factors, as well as exactly what kind of sites and software you have on your account.

If you have any web software installed that depends on a database to function, then you should take backups of all your databases at least once a day. The databases are usually the most frequently changing part of your hosting account. some web software programs have a backup system built in. 

If the other files on your hosting account are likely to change often, you should also back them up everyday. Otherwise, once a week or once a month, even once every few months should be sufficient. Just make sure you keep the backups in a safe place, preferably on some sort of disc, like a CD or DVD, or an external hard drive. 

Even though you may think nothing is going to happen to your information, you should not assume that everything will be okay. Hard drives fail more frequently than most people would think. Almost every control panel has some sort of backup system in place. Some will let you set up automatic backups, and most will allow you to take a backup manually. If there is no sort of backup mechanism, you can always take a backup manually via FTP. 

Many web host will take frequent backups of all the accounts on their servers, but you should not count on that. The more backups you or anyone else takes of your account, the less likely you are to lose important data.

Web Hosting

Before you can login to control panel, you must open your internet browser. Click on your browser's address bar, and enter the http address of cPanel. For example your domain name is www.abcd.com, so in your address bar, type in www.abcd.com/cpanel

After you press 'go' or enter, you need to enter your cPanel username and password. Once you are logged in, you can begin to set up email addressses, add-on domains, databases, shopping carts and dozens of other features.

1. Log in to your control panel, go to the mail section and click on the email accounts icon.

2. There is already a POP email account listed. It is the main POP account that every hosting account comes with. In this case, abc123c@abc123.com. But we are not going to use that POP account. We are going to create a new POP account.

3. Enter the new email address for this POP account. If you have more than one domain in your account, be sure to choose the correct domain for which you want to create your POP email account. Then enter a password for this new account. You can set quota limit on this email account if you wish and when you are done, click the "create" button.

4. You will be directed to another page, and click 'no' below all the text.

5. And you are done! You can enter as many POP email accounts as your hosting plan allows. From here you can manage your POP email :

  A: Check webmail

  B: Delete the email account 

  C: Change the quota 

  D: Change the email password 

  E: Configure a mail client

1. Log in to your cPanel, go to the mail section and click on the 'Default Address' icon.

To learn on the steps to create an email auto responder, click HERE.

1. Log in to your control panel, scroll down to the domain section and click on the 'sub domain' icon.

2. Enter the prefix of your new subdomain on the column, and by clicking at the document root it brings up the default directory for subdomain, then click the 'create' button. And you are done!

In doing so, a folder called demo has also been created, which is where you upload your files for this subdomain. It is located in the public_html directory and can also be accessed like this www.abc123.com/demo

1. Log in to your control panel, go to the advanced section and click on the 'error pages' icon.

2. There are several different error pages you can customize. In this tutorial, we are going to customize the 404 error page. Click on the 404 link.

3. You will be directed to a page where you can create your custom error page. You can include one or more tags to further customize the page. You can also use HTML tags in your page, thus making it easy to match the look of your error page to the rest of your website.

4. Now lets create our custom 404 error page. When you click on the 'requested URL' , the HTML text in the red box will come out, scroll down and click on the 'save' button. Your custom 404 error page has been created!

5. You can customize any of the other listed error page as well but dont have to if you dont want. All accounts come preset with standard error pages.

Password protecting a directory restricts access to certain parts of your website by requiring visitors to enter a username and a password. This password process is also referred to as a type of “authentication” process. It allows you to require a username and password to access a folder within your site from the web.

1. Log in to your control panel, go to the security section, and click on the 'Password Protect Directories' icon.

2. We are going to password protect the /demo directory. Click the demo link.

3. Select the check box to protect this directory with a password, enter a name for this protected directory, and then click the save button. The directory is now protected, and requires a password to enter it via a browser. We must therefore create at least one user, and assign them a password to access the directory.

4. To create a user, go back and scroll down. Under the create user column, fill in your username, password and then click on the 'add/modify authorized user. When you are done, the protected directory now has one user who has access to it. Repeat this process for each additional user you want to grant access for.

5. You can now see the active user for this directory. You can return to this screen at any time, to modify existing users passwords, add more users, or delete users. And you are done!

1. Log in to your control panel, scroll down to the security section and click on 'Hotlink Protection' icon.

2. Hotlink protection prevents other websites from directly linking to certain files (typically images) on your website. You will want to prevent this if you have copyrighted images, or to simply save on bandwidth usage. You will first want to make sure your own sites are listed here, so you are able to hotlink to your images.

3. Enter all the file types you want to be protected on the 'extension to allow' column, then enter a URL you want to redirect to in the 'URL to redirect to' column, for anyone who tries to hotlink to your files and/or images. If you want someone to be able to manually enter the URL of a protected file, check the 'allow direct request' box here. Last but not least, click on the 'submit' button. And you have successfully enabled hotlink protection.

4. To disable the hotlink protection, simply click on the disable button here.

To learn hot to set up an email forwarder, click HERE.

1. Log in to your control panel with your existing password, scroll down to the preferences section and click on the 'change password' icon.

2. When you change your password, your cpanel password, your FTP password and your frontpage password will all be changed. Enter your old password and new password in the column provided and then click 'change your password now'. And you are done!

1. Log in to your control panel, scroll down to the advanced section and click on the Cron Job icon.

2. There are two ways in setting up a Cron Job, an easy way and a hard way. I recommend you doing it in an easy way (standard). Click on the 'standard' button.

3. Everytime a cron job runs, the output (results) of the cron are sent to an email address. Enter the email address where you want the cron result sent.

4. Now you have to enter the command of the script you want to run, including the path (from root). In this case, we're going to run a script called clients.cgi which is located in the cgi-bin directory of this account (the username for this accountis abc123c). Enter the command on the 'command to run' column.

5. Now we have to specify the timing on this cron, eg. when and how often we want the script to run. In this case, we want the clients cgi script to run at 12.00am (midnight) on the first Sunday of each month.

  minutes : select 0 for the exact minute the cron is to run

  hours : select 0=12am/midnight for the exact hour the cron is to run

  days : select 1 to have the cron run on the 1st day of the month

  months : select every month so the cron runs every month

  weekdays : select Sunday so the cron run every Sunday

6. Click on the 'save crontab' button when you are done. and Thats it! the cron job has been set. And you are done!

1. Log in to your control panel, scroll down and go to the files section, and click on the FTP accounts icon.

2. Scroll down. As you can see, there are several FTP accounts already setup. Most were created when your hosting account was setup.

3. But we are going to create a new FTP account. so scroll up, enter a login name and a password for this new FTP account. You can put a quota limit in this FTP account if you wish. When you are done, click the 'create' button.

Steps to backup your WordPress website :

1. Install backupwordpress either via the wordpress.org plugin directory, or by uploading the files to your server. Here is the link to download the plugin http://wordpress.org/plugins/backupwordpress/ 

2. Activate the plugin. 

3. Sit back and relax safe in the knowledge that your whole site will be backed up every day. 

The plugin will try to use the mySQLdump and zip commands via shell if they are available, using these will greatly improve the time it takes to back up your site. 

Once u activate the backup plugin, you can find it under tools. From there, you can add your own scheduled time for the website to be backed up.

1. Log in to your control panel, scroll down to the 'advanced' section and click on the 'frontpage extension' icon.

2. Please note that FrontPage Extensions should only be installed if you are using Microsoft's FrontPage to built your website. If you are not using FrontPage, then do not install the FrontPage extensions. Lets assume we are using frontpage and need the extension installed, you can see here that Frontpage extensions are not currently installed in this account. Lts go ahead and install them, click the 'install extension' button.

3. Thats it. FrontPage extension have been installed, so we can now publish our website to this hosting account using FrontPage.

4. As you can see here, frontPage extensions have been installed for the main domain abc123.com, but not the subdomain.

It is important to keep your contact information up to date, since the server uses this inforamtion to send critical email messages.

1. Log in to your control panel, scroll down to the 'preferences' section and click on the 'update contact info' icon.

2. Enter your new contact email address in the first column, then click on the 'save' button. And you are done!

To learn on how to create and manage URL redirects, click HERE.

This allows you to store a lot of information in an easy access manner. The database itself are not easily read by humans. This are required by many web applications including bulletin boards, content management system and etc. To use it, you need to create it. Only MySQL users that have privileges to access a database can read from or write to that database.

1. Log in to your control pane, scroll down, go to the 'databases' section and click on the 'MySQL Databases' icon.

2. On the ‘Create New Database’ column, insert the first 6 letters of your domain name. and click create, then go back.

3. Scroll down, you will need to create a user for your MySQL. Insert the same 6 letters that you put earlier and think of a password for your MySQL. Click ‘Create User’ and go back.

4. Now, you will need to add user to your cPanel account. You dont need to put or fill in anything, just click on ‘Add’ and make sure you tick on ‘All Privileges’. Once you are done, click on ‘Make Changes’ and you are done with MySQL.

To learn on how to use File Manager, click HERE.

1. Log in to control panel, scroll down to the 'Files' section and click on the 'Disk Space Usage' icon.

2. From here you can see how much storage space is being used by each directory and sub-directory in your account.

3. Scroll down to see the entire list of directories. Select 'show file sizes as bytes' option to see more detail on the 'Delete Selected' column.

4. All the file sizes have been converted from megabytes to bytes. As you can see, there are numerous ways to view the amount of storage space being used by your directories. This is useful in determining which directories are using the most storage space.

This feature will allow you to block a range of IP addresses to prevent them from accessing your website.

You can find this feature under ‘Security’ and click on ‘IP deny manager’.

Parked domains are often used by businesses that want to have more than one web address for advertising purposes. Parked domains are additional domains hosted on your account which display the same website as your primary domain and share web statistics as well; however, you can give the parked domain its own email boxes.

For example, you have two domains mysite.com and my-other-site.com.  

mysite.com is the domain of your website and you want to add my-other-site.com. 

You want them both to go to the same place. In other words, when someone types either www.mysite.com or www.my-other-site.com they will go to the same page(s) on your website. 

In order to have additional parked domains you need to purchase them from a registry. 

How to park a domain : 

First, login to your cPanel, click on the Parked Domains icon in the Domains section. 

Once at the Parked Domains page, we’ll see the first section titled Create a New Parked Domain, this is where we will provide the details of the domain to be parked. In the entry box provided enter the domain name you would like to park on top of your domain name. Now simply click the Add Domain button. 

You will now arrive at a confirmation page to let you know that the domain has been parked, remember though that by default cPanel has parked this domain onto your public_html folder of your main domain so it will show the content of that site. Now click the Go Back button to manage or add further parked domains. 

How to remove a parked domain : 

First, login to your cPanel, click on the Parked Domains icon in the Domains section. 

Whilst at the Parked Domains page, we can manage any domains that we have already parked. The options are removal or manage redirection, both links are to the far right under the Actions column. 

Removal is self explanatory and does exactly that – removes the parked domain.

To Add-on new domain:

1. Login into your cpanel (http://www.yourdomainname.com/cpanel) 

2. Click on ‘Add on Domain’. 

3. Fill in the details accordingly as shown in the photo.

1. Log in to your control panel, scroll down to the Logs section, and click on the 'Raw Access Logs' icon.

2. This is where you tell the system how to manage the Raw Log files that are generated daily for your account. You can tell the system to archive logs every month and you can also have the previous month logs removed at the end of each month.

3. Here you will find a full list of all available Raw Access Logs that you can download, and use in your favourite statistics program for analysis. Click on the link and click on download, you will see the option to download the logs to your computer. And you are done!

1. Log in to your Contro Panel, scroll down to the Advance section and click on the 'Index Manager' icon.

2. The Index Manager enables you to control how directories on your website are displayed. If there is no index.html in a given directory, the content of that directory will be displayed in a browser. This is typically undesirable and can cause security issues. With index manager, you can set your account up to not allow your directory contents to be shown.

Navigate to the directory we want to setup Index Manager for

Lets set up Index Manager for the demo directory, by clicking the demo directory here

3. There are four settings to choose from :

  Default System Setting - allows the directory contents to be shown

  No Indexing - does not allow directory contents to be shown

  Standard Indexing (text only) - prevents browsers from viewing the contents of directories that do not contain image files

  Fancying Indexing (graphics and text) - prevents browser from viewing the content of directories that do contain image files

Remember to choose the option according to your needs. If you are not sure, just click on the default system and you are done!

Log in to your control panel and familiarize ourselves with control panel and learn how to navigate its various pages.

1. The first thing you should do in control panel is to update your contact information. You can do that by clicking on the 'Update Contact Info' icon under the Preferences section. 

2. From this tab on your top left side, you can easily change your control panel theme if you want to. Changing your control panel theme only changes the way your control panel looks, and not the way it works.

3. Over here you can see which account you are currently controlling with control panel. If you have more than one account, you can change to another account from here.

4. On the left, we can see detailed information of this hosting account. For example, it ahows how many email accounts we have used (1) and how many we are allowed (20). The same information is shown for Paked Domains, Addon Domains, MySQL databases, Email accounts, FTP accounts and etc.

5. Additional information is located on the left side, like the PHP version in the server, MySQL version, IP address, and path to send mail.

6. Service status is where you can check to see how well the server is performing. The green lights on the right mean that system is running properly.

7. Scroll down, you can also view the partitioning of the server's hard drive, and see how much storage space is being used, and how much is left.

8. The main panel of the control panel screen includes several icons that are grouped into specific boxes. These icons each allow you to do specific tasks whithin control panel like setting up email accounts and databases, checking your webmail, setting up mailing lists, etc.

9. At the bottom, there is a link called 'Documentation'. It is a link to a comprehensive control panel manual, where you can learn all there is to know about control panel.

Click on the 'Documentation' and you will be directed to another page which is the control panel manual. Make any selection on the left frame, and the resulting page(s) will show up in the right frame. You can learn about all the features of control panel from this online manual, and its always available from the home page of control panel.

1. Log in to your control panel, or you can actually log in to your webmail without first login to your control panel. To do that, simply type the following into your browser: http://yourdomain.com/webmail/ where yourdomain.com is to be replaced with your actual domain name.

2. In this tutorial, we will access webmail from within control panel. Scroll down to the Mail section and click on the 'Webmail' icon, then click 'Go to webmail login'.

3. There are 3 webmail programs you can choose to use :

  NeoMail

  Horde

  SquirrelMail

In this tutorial, we will show you how to use SquirrelMail (all 3 programs are very similar)

4. This is the main screen of SquirrelMail, and it shows the contents of the main inbox.

5. Click on the 'Options' link. On this page there are several options for configuring the way your webmail displays for you. Although we dont do it now, feel free to alter any of these option :

  Personal Information

  Display Preferences

  Message Highlighting

  Folder Preferences

  Index Order

6. Click the Folders link. You can create folders and sub-folders in webmail, where you can organize and store email messages. To create a folder, enter a new folder name in the column and click create. To see our new folder in the folders list, click 'refresh folder list' link on top of the column when you are done. You can create as many folders and sub-folders as you like. Whatever suits your organizing needs.

7. Click the 'Address" link. SquirrelMail comes with a Personal Address Book which you can use to store commonly used email addresses. Lets add an email address to the address book. Fill in all the details and once you are done, click 'Add Address'. You will see that the new email address has been added on top of al the column.

8. To send an email, click 'Compose'. To choose an address from our address book, click the Address button. You can select email addresses and indicate whether they should be put in the To, Cc or Bcc fields. Lets put this address in the Cc field by clicking in the Cc box, the click on 'Use Addresses'. The email address is automatically inserted into the Cc field.

9. You can basically treat your webmail the same as your normal email.

1. Log in to your control panel, scroll down to the mail section and click on 'Email Trace'. This is where you can test any email address by tracing its route from this server. This tool is helpful if you're having difficulty sending an email to a specific address, you can check to see where the problem might be.

2. Enter an email address to see the delivery path and then click on 'Show Route'.

3. Thats it! The route to the demo@demo123.com email address is shown here. From your control panel, you will be able to look for problems and see if a problem lies with your server, or on the other end where the destination email address is located.

1. Log in to your control panel, scroll down to the Files section and click on the 'Webdisk' icon.

2. Web Disk allows you to easily drag and drop files from your computer to your hosting account, just as if it were part of your home computer. You can also navigate through the files in your hosting account, just as you do the files on your local computer. Enter the username and password in the column and then click 'Create'

3. The new Web Disk account is listed here

4. Click on the 'Access Web Disk' button. Choose the operating system you will use to view Web Disk, in this case, we will choose Windows XP.

5. Click this link here, to save a Web Disk Shortcut to your desktop.

To change your control panel style, click HERE.

To learn the steps of using Fantastico, click HERE.

Tutorials

To log in to your control panel, go to your web browser, enter your domain name followed by /cpanel

For example, www.abcde.com/cpanel 

You will need to insert your username and password for the control panel. Once you click OK, you will be directed to your control panel homepage.

Changing your Control Panel style does not change the functionality of it, it just changes the appearance and color.

To change your Control Panel style, here are a few steps : 

1. Log in to your cpanel. 

2. Under preferences, click on the 'change style' icon.

3. There are quite a few style to choose from.

4. Click the 'switch style to....' button below your preferred style and once you are done, click 'go back'.

Here is a few steps on how to use Fantastico in your Control Panel :

1. Scroll down to software/service section, click the Fantastico icon.

2. The applications available for installation in Fantastico are organized by category along the left.

3. For this demonstration, we will install Wordpress. 

4. Click the Wordpress link from the category on the left, and you will see the details of the application.

5. Click the New Installation link.

6. Start by choosing the domain under which you want to install the application. Next, enter a directory in which to install the application. Leaving this field blank will install the application in the web root of the chosen domain.

7. Under the 'Admin Access Data', make up a username and password for the administrator account.

8. Under the Base Configuration section, enter any other details requested. Once you are done, click on the Install Wordpress.

9. Review the summary of the installation, if everything looks right, click the Finish Installation button. And you are done!

File Manager manage all the files associated with your account.

Here is the steps on how to use File manager : 

1. Scroll down to the Files section. Click the File Manager icon.

2. Open the 'web root'. This is where the public available website is stored. Also click the 'show hidden files', sometimes we might want to edit a hidden file, so it is convenience to always have them showing. Click 'Go' once you are done.

3. File manager will open a new window or tab depending on your browser. 

4. Take a look at the 'Image' directory.

5. To upload an image, click on the upload icon,

6. Click on the 'Browse' button

7. Here is an 'image' for example to upload.

8. Click on go back to confirm that the image is uploaded.

9. The 'image' file will be displayed.

10. To delete a file, click on the selected file that you want to delete, and click on the 'delete' icon above all the files, click the 'delete file(s)' button and you are done!

A URL redirect does precisely that. It redirects a visitor of your website from a source URL to a target URL.

1. Log in to your control panel, scroll down to the Domain section and click on Redirects.

3. Enter URL from which visitors should be redirected. Then enter the target for the redirect as a full URL, including the protocol (http://)

Clicking the Wild Card Redirect checkbox will redirect all files from a location to the same filename at the redirected location. And you are done!

An auto responder is convenient for when you eg. want to send an automatic confirmation-of-receipt notice to those email you. It can also be used to send notice when you are unable to reply to email for sometime.

1. Scroll down to the Mail section and click on the Auto Responders icon.

2. Click on the Add Auto Responder button when you are directed to a new page.

3. Enter the email for which you want to create an auto-responder, choose a domain for which to set up the auto responder.

Enter the From information. This will typically be the name of email account holder. 

You can enter a new subject in the subject field. Leaving the field blank will make your auto responses use the same subject entered by the respondee. 

To send an HTML formatted email, select the checkbox. Leaving the box unselected will send the email as plain text. 

Enter the body of your auto-response. When you are done with the body, click the create/modify button. 

Once you are done, you will be directed to another page. And that's it!

An email forwarded does exactly that, forwards mail from one email address to another.

Here is the steps on how to set up an email forwarder : 

1. Log in to your control panel. 

2. Scroll down to the mail section and click on the Forwarders icon.

3. Click the Add Forwarder button.

4. Start by entering the address to forward. Mail send to this address will forward to the soon-to-be-entered destination address.

There need not to be an actual email address in existence for this address. Beware that if you create an email account and a forwarder for the same address, mail will both save to that account's mail box and forward to the designated target address.

Choose the domain for the email address. 

Enter the destination address. 

Lastly, click on the Add Forwarder button, and you are done!

Once you have your hosting account activated with Hostjill, you can install a third party application like WordPress on your domain via cPanel >> Software >> Softaculous Apps Installer section. It's a one-click installer for installing third party applications including Wordpress:

https://www.softaculous.com/apps/blogs/WordPress

Here's a video demonstration on how to install WordPress via the cPanel:

When you add additional domains as addon domains in your hosting account, via cPanel >> Domains >> Addon Domains section, you can install WordPress on those addon domains too by following the video tutorial above.

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